Terms & Conditions

The client agrees that these terms and conditions as set out herein will apply to the client for using the services of Datatrace UK and that additional instructions referred to Datatrace UK will also be subject to these terms and conditions, unless an alternative written agreement is in force.

The Service - Datatrace UK:

• Will determine the most suitable method for a successful outcome.
• Reserves the right to refuse or to terminate any action at any time, and with no liability to itself.
• Is employed as the client's agent working on behalf of the client.
• Will not be liable for any indirect or consequential loss or damage, which may be suffered or incurred as a result of the service provided or otherwise, where action is taken or recommenced as a result of client instructions or the client failing to supply or notify Datatrace UK of appropriate information.

Obligations of the Client:

• Any work referred to Datatrace UK must be true and valid.
• The client agrees to notify Datatrace UK of any changes to information provided immediately and will comply with the requirements of the Office of Fair Trading.
• The client agrees to supply Datatrace UK, when requested, relevant information to assist in or deal with a query or subject access request without delay.
• The signatory or person or organisation that submits any instruction or any other request for services declare that they have proper authority to do so and will be liable for any fee or other as a result of that submission.
• Documents passed to Datatrace UK are agreed to be transported at the sender's own risk. Datatrace UK will not accept responsibility for any documents or other in any way whatsoever received from any source. Datatrace UK reserves the right to securely dispose of any documents still in its possession six months from the date of receipt.

Payments:

• The client agrees that all invoices are due and payable 30 days from the date of invoice.
• Datatrace UK reserves the right to charge interest in accordance with the Late Payment of Commercial Debts (Interest) Act 1998 on any outstanding invoices.
• Datatrace UK reserves the right to offset any money held against invoices outstanding.
• This or any other contract that exists between Datatrace UK and the client is agreed to be governed by English law and no other.

Variation:

Datatrace UK reserves the right to alter, cancel, reject, and withdraw any of its services or terms at any time without penalty or compensation and without explanation.

Confidentiality:

The terms of the Agreement between the client and Datatrace UK shall be kept strictly confidential at all times.

Details of individuals and cases will be kept confidential at all times and will be subject to the provisions of the Data Protection Act 1998.