01527 386 626

Frequently asked Questions

Please find below some information you may find useful when considering using our services.

Who is dataTrace uk?
dataTrace uk is a UK-based data management company appointed by financial services companies to trace individuals whose current contact details may not be held on file. Based in Liverpool, dataTrace is part of The Broadriver Group employing a professional and highly trained team of researchers to assist financial companies with data management.

What is tracing?
Tracing is a technique used to locate people or a business that have disappeared, whether intentionally, or not. Tracing is a service that involves collecting as much information as possible about people who are missing, and then analysing and verifying the information in order to locate them. Individuals who perform this service are often called tracers.

Who uses tracing or data services?
Tracing and data services are used by many types of businesses, including:

  • Bailiffs and enforcement agencies
  • Lawyers and paralegals
  • Credit control departments within private business
  • Investigators
  • Collections agencies and debt collectors
  • Process servers
  • Property owners
  • Pensions and insurance companies
  • Local authorities
  • Government agencies

When is tracing required?
One of the most common reasons for using a tracing service is to help find missing customers where a debt is due, or connected with legal services where court documents need to be served and where witnesses need to be found. The service is also used to trace directors, business owners, former tenants, property owners and customers who have lost contact with current or former advisors.

What information is needed to conduct a trace?
dataTrace uk can undertake searches using minimal information, but the more information that is provided, the more likely the trace will be successful. Types of information that could be used include:

  • A first and last name (or name of company)
  • A last known residential (or business) address
  • A last known phone number or email
  • Date of birth or approximate age
  • Last known employment
  • Information on spouses, parents, other relatives, friends, business associates

How is tracing done?
Tracers use various search methods to locate the missing person, such as:

  • Phone number databases
  • Credit bureau search
  • Job application information
  • Public databases and internet searches
  • Corporate searches

How quickly will I get results?
It depends on the service requested and required, turnaround times will be agreed with customers prior to commencement of any service. For volume data services these are normally turnaround within 24 hours, the results of general trace inquiries will in most cases be with you in five days. Historic cases can take several weeks as the level of searches that need to be undertaken are greater in number.

What happens if you can't trace who I'm looking for?
If we can't find your person there is no charge for our efforts, but we can provide a trace monitoring service which will review the case every three months until found.

How did you find me?
Our team of professional researchers have access to a variety of databases which are all utilised within strict Data Protection guidelines. The sources we use are both publicly available (such as Electoral Rolls or birth, marriage, and death records) and paid-for services.

Can you guarantee to trace a missing person?
No, but on average we trace in over 85% of the cases which we handle.

Do specialist debt recovery firms have access to better data?
We invest significantly to ensure our research teams has access to the best data available.

Do we serve orders?
Yes, we offer this service.

How can I find a debtor internationally?
As well as working domestically, dataTrace uk also provides an international trace service to help you find someone overseas.

About Us

dataTrace uk was founded in 1991 and provides comprehensive tracing and information services. In early 2022, dataTrace uk joined The Broadriver Group, encompassing Controlaccount, identeco Business Support Toolkit, Sinclair Taylor, and identecoHR.


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Liverpool, L20 3QQ
Phone: 01527 386 626


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