Datatrace UK is committed to protecting and safeguarding your data. As part of this commitment we have created a number of Privacy Notices for all persons for whom Datatrace UK will hold personal information, to comply with the EU data protection law commonly known as the General Data Protection Regulation (GDPR).
When it comes to your privacy, we follow 3 main principles:
We want to be transparent about the personal information we collect, why we collect it and how we process it.
We give you control over the Personal Information you provide to us. We let you choose how and when it is used, shared, kept or deleted.
Our full Privacy Statement is below and we suggest you take the time to read and understand it.
In relation to the services we provide to our clients, our clients are the Data Controller and Datatrace UK are the Data Processors responsible for storing and protecting the personal data that our clients send to us - and that information we ourselves obtain - relating to Data Subjects.
We have appointed a Data Protection Officer who is responsible for overseeing questions in relation to this privacy notice. If you have any questions about this privacy notice, including any requests to exercise your legal rights, you can contact the Data Protection Officer by using the contact details set out below.
Peter Suffield, Managing Director
Email Address: peter.suffield@datatrac euk.comm
3 Connect Business Village, 24 Derby Road, Liverpool, L5 9PR.
0151 207 4344
A Data Subject has the right to make a complaint at any time to the Information Commissioner's Office (ICO), the UK supervisory authority for data protection issues (www.ico.org.uk). We would, however, appreciate the chance to deal with your concerns before you approach the ICO so please contact us in the first instance.
The personal data provided by our clients that we may need to store about Data Subjects includes: Full name, address, Date of Birth, Debt Balances Dates of Occupation. In addition during the course of our service Datatrace UK may obtain data of Enquiry Subject’s new addresses, previous addresses, telephone numbers, family members, employers details, Bankruptcy/CCJ information, Voters Roll listings, Property Ownership, neighbours, plus financial/credit information including movement information, numbers of open accounts and account types. Datatrace UK also record all telephone calls both inbound and outbound and may keep a record of a conversation with a Data Subject.
Datatrace UK will obtain information via telephonic, HM Land Registry and historic voters roll records. In addition Datatrace UK obtains information via the three UK Credit Reference Agencies, Callcredit Ltd (now Transunion,) Experian Ltd and Equifax Ltd.
You can ask the Credit Reference Agencies, details below, for a copy of your credit file, they may charge a fee for this service. If there is anything incorrect on your credit file, you can ask them to add a Notice of Correction:Experian Limited
To aid transparency these organisations have issued a joint notice concerning the credit reference data they hold, known as the “Credit Reference Agency Information Notice” (“CRAIN.”) This notice may be found at:
In addition Callcredit/Transunion have issued a further notice which may be found at:
Datatrace UK needs this information to perform the services of a Tracing and Debt Collection Agency. Specifically the information will be used to establish and confirm the identity of Data subjects, to trace their address movements and current contact details and establish their financial means in order to support our client’s Debt Collection activities. We may also need the information to locate and contact Data Subjects for Asset Reunification purposes.
The information will be collected and processed on the legal basis of “Legitimate Interest.”
The information will not be transferred outside the EEA.
The information provided by our clients, and obtained during the course of Datatrace UK’s enquiries, will be will be held internally by Datatrace UK in a secure manner on a password protected system with encrypted backup facilities.
The information provided by clients, and obtained during the course of Datatrace UK’s enquiries, will usually be held in data format by Datatrace UK for a period of 12 months following completion of our enquiry, however this may be varied according to a clients auditing requirements. Following this the data will then be erased from our systems. Any hard copy information will be destroyed after 6 months.
Under certain circumstances, a Data Subject has rights under data protection laws in relation to their personal data. This section relates specifically to them.
You will not have to pay a fee to access your personal data (or to exercise any of the other rights). However, we may charge a reasonable fee if your request is clearly unfounded, repetitive or excessive. Alternatively, we may refuse to comply with your request in these circumstances.
We may need to request specific information from you to help us confirm your identity and ensure your right to access your personal data (or to exercise any of your other rights). This is a security measure to ensure that personal data is not disclosed to any person who has no right to receive it. We may also contact you to ask you for further information in relation to your request to speed up our response.
We try to respond to all legitimate requests within one month. Occasionally it may take us longer than a month if your request is particularly complex or you have made a number of requests. In this case, we will notify you and keep you updated.Datatrace UK is the trading style of Datatrace Consumer Services (UK) Ltd a company registered in England and Wales.