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Trace best practice for Debt Recovery & Enforcement Firms

Wednesday, 27th September 2023 14:07

A key sector for dataTrace is debt recovery and enforcement firms, helping them to deliver results for their clients.

For the past 30 years, our services have been built around this sector – we listen to their needs and will often build specific workflows around their requirements or pinch points.

For example, one of our leading DCA clients refer 1000 cases to us each month, requiring a quick electronic trace (via the credit bureau intelligence) to confirm addresses before sending the first letter in their recovery cycle – this avoid wasted lettering costs and returned mail. The cases that dataTrace returns as positive, move straight into the client’s collections cycle, ready for the first letter to be sent out. Should there be any negatives returned from our first batch trace, these are then moved to our basic trace, which applies some manual investigation to confirm two pieces of information before positives are passed back to the DCA. Any negatives at this stage, are moved along to our Enhanced Trace – which is fully manual and can take up to 30 days, making it one of our most in-depth traces.

Our client tells us that this process has increased ROI and enabled them to reduce overheads with lettering and mailing costs, as well as meet compliance requirements.

“We chose to partner with dataTrace uk as our volume trace supplier because they have consistently demonstrated their ability to provide the types of high capacity, low-cost trace solutions that are essential to the enforcements industry. Their processes are robust, comprehensive, and completely secure and we would have no hesitation in recommending their services.” LG, UK Debt Recovery & Enforcement Agency

As the leading trace agency in the UK, we are always happy to advise of the best processes to meet your organisation’s challenges. Call us on 01527 or get in touch here, to discuss how we can help.

For more information on how we may be able to help you, please contact us today.

About Us

dataTrace uk was founded in 1991 and provides comprehensive tracing and information services. In early 2022, dataTrace uk joined The Broadriver Group, encompassing Controlaccount, identeco Business Support Toolkit, Sinclair Taylor, and identecoHR.


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